Question 1

1. When changing to Bioland Promithia will I experience a power outage?

Accepted Answer

No, there will be no power outage. Your power supply will continue to be provided by the existing national electricity distribution network. Your meter will simply be transferred from the Meter Register of the previous Supplier (today EAC-Supply) to the Meter Register of Bioland Promithia Ltd.

Question 2

2. What are the charges incurred when changing power supplier?

Accepted Answer

For all consumers who have a STOD type meter (a programmable meter that records every half hour), there is no charge at all.
For consumers who do not have a STOD type meter, there is a charge for installing a new meter or changing the meter. This cost according to a Decision by CERA is paid by the consumer to the Distribution System Operator (DSO).

Question 3

3. Where does Bioland Promithia provide electricity to?

Accepted Answer

Bioland Promithia Ltd provides electricity to all areas of Cyprus covered by the existing National Electricity Network.

Question 4

4. In case of a power failure, who should I contact?"

Accepted Answer

A power outage may be related to a fault in your installations or in the Generation, Transmission or Distribution System. Customers are advised to check upon their installation before applying to the Network User Service Centre by calling 1800.

Question 5

5. What is the duration of the power supply contract I sign with Bioland Promithia Ltd?

Accepted Answer

The duration of the contract is agreed to be 12 months with the right to renew the contract for another 12 months.

Question 6

6. Who repairs network faults or replaces the meter fuse that may occur during our cooperation?

Accepted Answer

The faults as well as the replacement of the blown meter fuses are repaired by the DSO. For meter fuse replacements there will be a charge from the DSO and it will be added to your next bill by Bioland Promithia.

Question 7

7.  What about the guarantee deposit I have paid to Bioland Promithia Ltd?

Accepted Answer

The amount of the guarantee deposit will be returned interest-free to the customer after taking into account the amount of the final bill of the contract.

Question 8

8. Is the discount calculated on the amount of electricity consumption or on the total value of electricity?

Accepted Answer

The discount is calculated on the energy cost of your electricity bill including the adjustment with the current fuel price, as it results from the respective fuel adjustment clause approved by CERA .

Question 9

9. Are there Regulated charges on your electricity bill?

Accepted Answer

Bioland Promithia Ltd tariffs follow the existing EAC- Supply tariff structure. The Competitive charges consist of the Energy and Supply charges offered by Bioland Promithia Ltd with a significant discount (including the fuel adjustment clause). The remaining charges belong to the Regulated Charges and are the same for all Suppliers, including EAC-Supply and are regulated by CERA. These are the network usage charges, the ancillary services charges, the Public Service Obligations Charge, the RES and Energy Saving Levy.

Question 10

10. Can the customer negotiate the price of electricity?

Accepted Answer

Our company, after receiving the historical data of electricity consumption of your premises (ie for a reasonable long period of time) and after processing these consumption data, will propose the suitable tariff with the terms of supply and a specific offer for the supply of electricity. The tariff offered is according to the voltage level at the customers connection.

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ΠΡΟΜΗΘΕΥΤΗΣ ΑΝΑΝΕΩΣΙΜΗΣ ΕΝΕΡΓΕΙΑΣ

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